About Us The Mai-Wel Group is a Hunter region not-for-profit connecting people with possibilities for nearly 65 years. We partner with people with disability, young people and those experiencing disadvantage to build independence, confidence and real pathways into community, education, training, employment and enterprise. With a team of more than 370 people, we deliver integrated, person-centred supports across daily living and independence, social and creative participation, and real-world work-readiness programs that lead to jobs—reinvesting every dollar to grow impact across our region. Trusted, local and outcomes-driven, Mai-Wel is Full of Possible.
Job Description
The Support Worker will provide individualised, person-centred support in a one-to-one capacity, with a focus on promoting independence, wellbeing, and quality of life. This role requires a strong mental health background, the ability to work independently, and flexibility to meet rostered hours, including sleepover shifts.
Key Responsibilities
Deliver personalised daily living and community support in line with participants support plan.
Apply mental health knowledge to provide safe, empathetic, and effective support.
Work independently and exercise sound judgment while supporting participants in a 1:1 environment.
Assist with routine activities, community participation, and skill development.
Support participants during sleepover shifts, ensuring safety and wellbeing overnight.
Maintain accurate case notes, shift reports, and documentation in line with organisational policies.
Adhere to all safeguarding, workplace health and safety, and quality compliance requirements.
Communicate effectively with the team, family members, and external stakeholders where appropriate.
Desired Skills and Experience
Selection Criteria
Essential
Demonstrated experience as a Support Worker within the disability, mental health, or community services sector.
Strong understanding of mental health needs and ability to implement appropriate support strategies.
Commitment and ability to work the required rostered hours as per the template (non-negotiable).
Ability to work independently with minimal supervision in a 1:1 support setting.
Experience in delivering sleepover/overnight shifts.
Current First Aid and CPR certification.
NDIS Worker Screening Check, Working with Children Check, and National Police Check (or willingness to obtain).
Current driver’s licence and reliable vehicle.
Desirable
Certificate III or IV in Individual Support, Mental Health, Disability, or equivalent qualification.
Experience supporting individuals with complex needs.
