About Us The Mai-Wel Group is a Hunter region not-for-profit connecting people with possibilities for nearly 65 years. We partner with people with disability, young people and those experiencing disadvantage to build independence, confidence and real pathways into community, education, training, employment and enterprise. With a team of more than 370 people, we deliver integrated, person-centred supports across daily living and independence, social and creative participation, and real-world work-readiness programs that lead to jobs—reinvesting every dollar to grow impact across our region. Trusted, local and outcomes-driven, Mai-Wel is Full of Possible.
Job Description
Are you an organised, confident, people-focused administrator ready to take the next step in your career?
Mai-Wel is looking for an Administration Team Coordinator to lead our admin function across multiple sites and ensure our teams, participants, and visitors receive an exceptional customer experience.
If you’re passionate about supporting community services and thrive in a fast-paced environment, we’d love to hear from you.
About the Role
As the Administration Team Coordinator, you’ll be the first point of contact across our sites and play a vital role in keeping daily operations running smoothly. This role leads a team of Administrative Officers and provides hands-on support with reception, customer service, financial administration, and office coordination.
You’ll work across various Mai-Wel locations, supporting staff, participants, and visitors while ensuring compliance, accuracy, and outstanding service.
What You’ll Be Doing
Lead the Administration Team and ensure coverage across all sites
Deliver high-quality reception and customer service to participants, families, staff, and visitors
Oversee office coordination, resource bookings, and site presentation
Maintain accurate records, databases, and compliance documentation
Provide financial admin support including petty cash, billing assistance, banking and reconciliations
Conduct clearance checks (WWCC, Police, NDIS) and maintain secure file systems
Support WHS and quality requirements
Act as site liaison for facilities and operational needs
Provide remote support to sites when reception is unattended
Desired Skills and Experience
About You
Essential
Minimum 5 years’ reception, customer service, or administrative experience
Strong Microsoft Office and general computer skills
Experience coordinating office operations in a busy environment
Ability to lead, train, and support admin staff
Strong communication, problem-solving, and time-management skills
Experience managing confidential and sensitive information
Certificate III or IV in Business Administration (or similar)
First Aid & CPR (HLTAID009/010/011)
Desirable
Experience in the disability or community services sector
Knowledge of NDIS, WHS requirements, or mandatory reporting
Qualifications in Community Services or Customer Engagement
Why Mai-Wel?
At Mai-Wel, we value Respect, Integrity and Excellence.
You’ll join a supportive, inclusive team where your work makes a real impact in the lives of people with disability and jobseekers in our community.
We value diversity and encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+ individuals, people living with disability, and culturally diverse applicants.
Ready to Apply?
If you’re a motivated, community-minded administrator who loves leading people and improving systems, we want to meet you.
Apply now via SEEK and join a team that genuinely cares.
