About Us The Mai-Wel Group is a Hunter region not-for-profit connecting people with possibilities for nearly 65 years. We partner with people with disability, young people and those experiencing disadvantage to build independence, confidence and real pathways into community, education, training, employment and enterprise. With a team of more than 370 people, we deliver integrated, person-centred supports across daily living and independence, social and creative participation, and real-world work-readiness programs that lead to jobs—reinvesting every dollar to grow impact across our region. Trusted, local and outcomes-driven, Mai-Wel is Full of Possible.
Job Description
About the role
Mai-Wel is seeking a passionate Employment Coach to join our Employment Services team, supporting participants through the Inclusive Employment Australia (IEA) program.
This is a front-facing, community-based role where you will deliver personalised, strengths-based employment support to help participants overcome barriers, secure sustainable employment outcomes, and receive ongoing support once placed into work.
Key responsibilities
Provide case management to participants within the IEA program
Conduct initial interviews and record outcomes in Workforce Australia
Develop and maintain tailored Job Plans aligned to participant goals
Support participants with job searches, placements, training, and capacity building
Provide on-the-job and post-placement support to participants to promote job retention and long-term employment success
Use customised employment approaches including job carving and job development
Identify and address vocational and non-vocational barriers to employment
Liaise with employers, training providers, and support services
Monitor participation, attendance, and compliance requirements
Maintain accurate and timely documentation in line with funder guidelines
Desired Skills and Experience
About you
You are someone who genuinely cares about community outcomes and enjoys working with people from diverse backgrounds.
Essential:
Experience in administration and customer-focused roles
Understanding of person-centred and strengths-based approaches
Strong written and verbal communication skills
Excellent time management and organisational skills
Current First Aid (HLTAID009, HLTAID010, HLTAID011) or willingness to obtain
Strong digital identity verification (MyID)
Ability to travel between sites as required
Desirable:
Experience in employment services, community services, disability, or youth support
Knowledge of Workforce Australia / IEA programs
Trauma-informed practice experience
Certificate III or IV in Community Services, Employment Services, Disability, Youth, Business, HR or similar
Cultural awareness and experience working with Aboriginal and Torres Strait Islander communities
Why join Mai-Wel?
At Mai-Wel, our values of Respect, Integrity and Excellence guide everything we do. We are deeply committed to diversity, equity and inclusion and actively encourage applications from:
Aboriginal and Torres Strait Islander peoples
People with disability
LGBTQIA+ individuals
People from culturally and linguistically diverse backgrounds
You’ll be supported by a collaborative team, ongoing learning opportunities, and meaningful work that makes a real difference in people’s lives.
Pre-employment checks
The successful applicant will be required to complete:
National Police Check
Working With Children Check
NDIS Worker Screening Check (where applicable)
Reference checks
How to apply
Click Apply Now and submit your resume and a brief cover letter outlining your interest and suitability for the role.
